Immediate Telephone Assistance
We prioritize direct phone communication over slow online forms or chatbots. Speaking live allows us to understand your plumbing situation immediately and dispatch the correct truck inventory.
Call +1 (315) 202-8009What to Prepare When Calling Our Service Desk
To help our master technicians diagnose your water heater or plumbing issue swiftly, having a few basic details ready when you call is helpful:
Water Heater Rating Plate
Locate the metal data sticker on the side of your tank. Note the manufacturer (Bradford White, Rheem, A.O. Smith, Navien, Rinnai), model number, and serial number (which indicates manufacturing age).
Fuel & System Configuration
Confirm whether the equipment is fueled by natural gas, propane, or 240V electricity, and whether it is a standard atmospheric tank, power-vented blower unit, or wall-hung tankless heater.
Specific Symptoms Observed
Describe the exact failure: active water pooling beneath the base, cold water from faucets, pilot light unable to stay lit, electronic error codes on a digital display, or popping sediment noises.
Equipment Location & Access
Let us know if the unit is located in a walk-out basement, tight crawlspace, attic, second-floor utility closet, or garage to ensure appropriate technician staffing.
Emergency Homeowner Steps Before Technician Arrival
If your property is experiencing an active leak or gas safety condition, take the following immediate steps while waiting for our dispatch:
- Active Tank Rupture or Pipe Leak: Locate the cold water shutoff valve directly above the water heater (usually on the right-hand copper pipe) and turn the handle clockwise or perpendicular to the pipe. If that valve is seized, shut off the home's main water meter valve in the basement.
- Electric Water Heater Safety: If an electric heater is leaking, immediately switch off the dedicated dual-pole 30-amp circuit breaker in your electrical service panel to avoid electrocution and prevent dry-fire element burnout.
- Gas Water Heater Shutoff: Turn the thermostat dial on the front of the gas control valve to the "OFF" position. If safe to do so, turn the inline gas cock shutoff handle perpendicular to the gas pipe.
- Gas Odor Emergency: If you detect a strong sulfur/mercaptan smell, evacuate immediately. Do not touch electrical switches. Call National Grid at 1-800-490-0045 or 911 from outside the building.
Verified Business Information
Business Name: NY Plumbing
Primary Service: Water Heater Repair & Residential Plumbing
Phone Number: +1 (315) 202-8009
Primary Service Location: Oyster Bay, Nassau County, New York, USA (ZIP 11771)
Service Areas: Oyster Bay, Hicksville, Massapequa, Plainview, Bethpage, Syosset, Farmingdale, Jericho, Seaford, Woodbury, Hempstead, North Hempstead, Huntington, Babylon
Operating Hours: 24 Hours a Day / 7 Days a Week for Plumbing & Heating Emergencies
Google Business Profile: View Google Maps Listing
Parent Network Partner: NY Plumbing Network
Privacy Policy & Terms of Service Notice
Privacy Commitment: At NY Plumbing, we respect customer privacy. We collect customer information—such as your telephone number, physical service address, and equipment details—solely to diagnose plumbing issues, coordinate technician visits, and fulfill residential repair services. We do not sell, rent, trade, or distribute your personal contact information to third-party marketing companies under any circumstances.
Telephone Communications: By contacting our dispatch desk at (315) 202-8009 via voice call or SMS, you consent to receive direct service-related communication regarding your appointment arrival window, repair estimates, and parts procurement.
Terms of Service & Safety: All diagnostic assessments, water heater installations, gas line testing, and mechanical plumbing services performed by NY Plumbing are conducted in compliance with New York State Uniform Fire Prevention and Building Code, Nassau County plumbing regulations, and manufacturer technical specifications. Homeowners must ensure safe and unobstructed physical access to plumbing equipment, electrical breaker panels, and water shutoff valves.